M2u Privacy Policy — Protection of Malaysian Users' Information
This page explains how m2u collects, uses, stores and protects your personal information. Please read it carefully before using our platform.
Types of Information We Collect
When you register and use the m2u platform, we collect various categories of information to ensure the service operates correctly and securely:
- Account information: Your full name, email address, phone number, date of birth and login credentials as provided during registration.
- Device and browser information: Device type, operating system, IP address, browser type and language settings. This information is collected automatically for security and performance optimisation purposes.
- Payment details: Transaction details in Malaysian Ringgit (RM/MYR), including payment methods used such as FPX, e-wallets, and online banking. We do not store full card numbers directly.
- Cookies and tracking data: We use session cookies and preference cookies to maintain your login status and personalise your experience.
- Usage data: In-platform activity records such as games played, bets placed, access times and general usage patterns.
How We Use Your Information
M2u uses the information collected solely for the following purposes:
Verifying user identity during registration and login to prevent unauthorised account access.
Deposits and withdrawals in MYR are processed securely through trusted Malaysian payment channels.
Sending account-related notifications, promotional updates, security alerts, and other important information relevant to you.
Analysing aggregated usage patterns to improve overall functionality, performance and user experience.
Detecting and preventing fraudulent activity, unauthorised access, money laundering, and other security breaches.
Meeting applicable legal and regulatory requirements in Malaysia, including reporting to authorities where required.
Cookies and Tracking Technologies
The m2u platform uses cookies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
These cookies are required for core platform functions such as session authentication, login security and language preference memory. Without them, the platform will not function properly.
Used to understand how users interact with the platform. Data is collected anonymously and in aggregate for improvement purposes only.
You can manage your cookie settings through your browser at any time. Please note that blocking certain cookies may affect the functionality of some parts of the platform.
Data Storage Security
M2u implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.
All data transmitted between your browser and m2u's servers is protected using SSL encryption. Payment data in MYR is processed through channels that comply with international payment security standards.
Account information is stored on protected servers with strict access controls. Only authorised personnel have access to user data, and this access is continuously monitored.
Data retention periods depend on service requirements and applicable law. Data that is no longer needed will be securely deleted.
Sharing Information with Third Parties
M2u does not sell, rent or disclose users' personal information to third parties for marketing purposes without your consent. Information is only shared in the following limited circumstances:
- Payment service providers: Transaction information required to process MYR deposits and withdrawals is shared with trusted payment processors.
- Legal requirements: We may be required to disclose information to the relevant authorities where mandated by Malaysian law or court order.
- Right to object: Information may be disclosed to investigate, prevent, or take action against illegal activities, fraud, or security threats.
- User consent: In all other circumstances, information is only shared with your explicit consent.
All third parties involved are required to uphold data protection standards equivalent to those in this policy.
Your Rights as a User
As an m2u user, you have the following rights with respect to your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through customer support and will be processed within a reasonable timeframe.
If the information we hold is inaccurate or incomplete, you have the right to request a correction. You may also update certain details directly through your account settings.
Under certain circumstances, you may request the deletion of your personal information. Each request will be assessed in accordance with applicable operational and legal requirements.
You have the right to object to the processing of your data for specific purposes. Contact our support team to discuss the options available for your situation.
To exercise any of the above rights, contact our team via Live Chat within the platform or through our support email. Your identity may need to be verified before your request can be processed.
Changes to This Policy
M2u reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features.
When significant changes are made, we will notify users via in-platform notifications or through their registered email. The "Updated" date at the top of this page will always reflect the latest version.
Your continued use of the m2u platform after any policy changes take effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
- m2u in-platform Live Chat
- [email protected]
Our team operates in Bahasa Melayu and will respond within a reasonable timeframe.
More Questions? We're Here to Help
If you have any questions about any aspect of this privacy policy, visit our FAQ page or reach out to our support team directly.